Shipping Policy – SIMPLIFIK HOC

‌Effective Date: November 13, 2026‌

At SIMPLIFIK AD HOC, SA DE CV, the team behind www.simplifikhoc.com that crafts thoughtful non-toxic, kid and pet-safe home and car fragrances rooted in quiet daily warmth, we design our entire shipping process to ensure every scented candle, reed diffuser, car air freshener, and aromatic product reaches your home intact, on schedule, and ready to fill your space with the soft, warm scent you ordered. This transparent Shipping Policy outlines all terms related to order processing, delivery timelines, shipping fees, tracking, and post-delivery support, built to align with our commitment to delivering cozy, long-lasting fragrance experiences for every customer. All our shipping practices are designed to eliminate unnecessary delays, prevent damage to our delicate aromatic goods, and keep you fully informed at every step of your order’s journey from our small-batch workshop to your door.

1. Order Processing Timeline

Every order placed on our site goes through a careful quality verification step before dispatch, to confirm your selected fragrance product is sealed, leak-proof, and meets our strict craft standards for balanced, long-lasting scent comfort. We process all verified, payment-confirmed orders within 1 to 2 business days, excluding weekends and official public holidays in Mexico. This extra verification step ensures that no damaged, incorrectly labeled, or defected aromatic products ever leave our warehouse. Orders placed after 3 PM local Mexico City time on a business day will be queued for processing on the next following working day. You will receive an automated confirmation email sent to your registered contact address right after your payment goes through, to confirm your order details, selected fragrance variants, and shipping information.

Please note that we reserve the right to reach out to you via your registered phone number or email at [email protected] to confirm delivery details if your submitted shipping address appears incomplete, to prevent failed delivery attempts and unnecessary return delays for your order. No order will be dispatched until we confirm all delivery details are accurate, to ensure your reed diffuser, scented candle, or car fragrance product reaches you without issues.

2. Shipping Coverage and Delivery Timelines

We currently offer shipping service across all states of Mexico, as well as select international destinations across North America, Latin America, and the EU/EEA, with the following estimated delivery windows after your order is marked as dispatched from our warehouse:

‌Domestic Mexico Standard Shipping‌: 3 to 7 business days, covering all locations including remote suburban and rural areas.
‌Domestic Mexico Express Shipping‌: 1 to 3 business days, for customers who want to receive their seasonal festive fragrances or gift sets as fast as possible.
‌North America International Shipping‌: 7 to 12 business days, for orders delivered to the United States and Canada.
‌Latin America Regional Shipping‌: 10 to 18 business days.
‌EU/EEA International Shipping‌: 12 to 20 business days, including all required customs clearance processing.

Please note that estimated delivery timelines are not fully guaranteed, and may be slightly extended due to unforeseen circumstances such as extreme weather events, local public health restrictions, unexpected logistics partner delays, or mandatory customs inspection processes for international orders. We always pack all liquid fragrance reed diffusers, wax warmers, and glass candle containers with extra shock-absorbent recycled padding to eliminate leak and breakage risk during long transit.

3. Shipping Fees

Our shipping fee structure is fully transparent, with no hidden processing or handling charges added to your order:

All domestic Mexico orders over €45 qualify for completely free standard shipping.
Domestic orders under €45 carry a flat standard shipping fee of €4.99, and a flat express shipping fee of €9.99 for customers who select the faster delivery option at checkout.
For all international orders outside of Mexico, the exact shipping fee will be automatically calculated and displayed to you at checkout based on your delivery location and the total weight of your selected products. All applicable customs duties, import taxes, or clearance fees required by your local jurisdiction are the sole responsibility of the customer, and we recommend checking local import policies for fragrance goods before placing your international order to avoid unexpected costs.

4. Order Tracking and Delivery Updates

As soon as your order is dispatched from our warehouse, we will immediately send you a second dispatch notification email with your full unique tracking code and a direct link to track your parcel’s real-time status on our official shipping partner’s platform on our www.simplifikhoc.com order management page. You can use this tracking code to check the location of your parcel at any time, and you will also receive automated SMS and email alerts when your parcel is out for delivery, as well as a final delivery confirmation notice once the courier has completed drop-off.

If the courier marks your order as successfully delivered but you have not received your parcel, you must reach out to our support team within 7 calendar days of the marked delivery date. We will work directly with our logistics partner to launch a full investigation, and resolve the issue in line with the terms of our Refund and Returns Policy. We cannot be held responsible for missing parcels if you provide an incorrect shipping address at checkout, or if you fail to collect your parcel from the local courier pick-up point within the specified storage window after multiple failed delivery attempts.

5. Modified Delivery Issues

If you are not at your delivery address to receive your order when the courier arrives, the courier will leave a delivery slip with instructions for rescheduling your drop-off, or directing you to the nearest local pick-up point. The parcel will be stored at the pick-up location for a maximum of 14 calendar days. If you do not claim your parcel within this 14-day window, it will be returned to our warehouse. For returned undelivered parcels, you can choose to pay for a second re-shipping fee to have your order dispatched to you again, or request a full store credit equal to the total value of your order, in compliance with our no-standalone-refund policy outlined in our Refund and Returns Policy.

If you have any questions about our shipping process, delivery timelines, or need support with your order, you can contact our shipping support team at any time:

‌Company Name‌: SIMPLIFIK AD HOC, SA DE CV
‌Physical Address‌: Leonardo Da Vinci 218, Apartamento 103, Colonia Nonoalco, Alcaldía Benito Juárez, Ciudad de México, C.P. 03700, México
‌Contact Email‌: [email protected]
‌Contact Telephone Number‌: +52 55 3624 3725