Terms of Service – SIMPLIFIK HOC

‌Effective Date: November 13, 2026‌

These Terms of Service constitute a binding legal agreement between you as a user, shopper, and visitor to our e-commerce platform, and SIMPLIFIK AD HOC, SA DE CV, the operator of the website accessible at www.simplifikhoc.com. By browsing, creating an account, placing an order, or interacting with any part of our platform dedicated to thoughtfully crafted home and car fragrances rooted in quiet daily warmth, you acknowledge that you have read, understood, and agreed to be bound by every clause outlined in these Terms. If you do not agree to any part of these terms, you are not authorized to access, use, or make any purchases on our website. Our entire business is built on delivering balanced, long-lasting, non-toxic aromatic goods that are safe for kids, pets, and sensitive noses, and these Terms are designed to protect the rights of both our customers and our independent perfumer craft operations, to ensure a fair, transparent, and secure experience for every member of our community.

1. Platform Eligibility and User Accounts

To create a personal user account on www.simplifikhoc.com, you must be at least 18 years of age, or the legal age of majority in your jurisdiction of residence, and possess the legal authority to enter into binding purchase agreements under applicable local laws. If you are accessing our platform as a minor under the supervision of a parent or legal guardian, any purchases you make must be explicitly approved by that supervising adult, who will take full legal responsibility for all associated account activities and payment obligations.

When you register for an account, you agree to provide only accurate, current, and complete personal information, including your full legal name, valid contact email, working telephone number, and accurate shipping and billing details. You are fully responsible for updating your account profile promptly if any of this information changes after registration, to prevent order delivery errors and communication disruptions. You also bear full exclusive responsibility for safeguarding your account login credentials, and for all activities that take place under your user account. You must notify our support team immediately via our contact email [email protected] if you become aware of any unauthorized access to your account, or any breach of account security. We will not be held liable for any loss or damage arising from your failure to secure your login details, or from activities completed by an unauthorized party using your account before you notify us of the security breach.

We reserve the full right to suspend, restrict, or permanently terminate your user account at any time, without prior notice, if we determine you have violated any clause within these Terms, submitted fraudulent or false information, engaged in activities that harm the security or operations of our platform, or made repeated abusive or fraudulent order claims that violate our Refund and Returns Policy. Following account termination, all pending unprocessed orders will be automatically cancelled, and any unused store credit balance linked to your account will remain valid for a period of 180 calendar days, during which you may contact our support team to redeem the full balance for purchases as a guest user.

2. Product Information, Pricing, and Order Acceptance

All products listed on our www.simplifikhoc.com platform – including our reed diffuser collections, hand-poured scented soy candles, car diffusers, electric wax warmers, and full range of car air freshener products – are described and photographed with the highest level of accuracy possible. However, minor natural variations in scent intensity, soy wax color, and rattan reed texture are inherent to our small-batch, hand-crafted production process run by independent perfumers, and these normal craft variations do not qualify as product defects. We make no guarantee that the color display of products on your personal device screen will perfectly match the physical color of the product you receive, as device display calibration differences may cause minor visual discrepancies.

All product prices listed on our website are denominated in Euros, and all prices do not include applicable local sales tax, VAT, customs duties, or shipping fees, all of which will be clearly calculated and displayed to you during the final checkout step before you confirm your purchase. We take every reasonable measure to ensure all pricing information on our site is accurate, but human or system errors may occasionally result in a listed price that is materially lower than the actual intended product price. If we discover that the price of a product you have ordered is incorrectly listed on our site, we reserve the right to contact you before your order is processed to inform you of the pricing error, and offer you the option to either confirm the purchase at the correct accurate price, or cancel your order for a full 100% refund of any amount you have already paid. We will never process a charge for an incorrect mislisted price without your explicit prior confirmation.

When you complete the checkout process and submit your order, this action constitutes a formal binding purchase offer sent to us. Our formal acceptance of your order only takes place after we have verified your payment, completed our standard quality check to confirm the ordered product is in stock and in perfect condition, and send you a formal order dispatch notification email. The display of products on our website is classified as a public advertisement and does not constitute a legally binding sales offer. We retain full authority to reject or cancel any order for any reason, including but not limited to product stock shortages, pricing errors, suspected fraudulent payment activity, or circumstances where we have reason to believe the submitted shipping address is associated with repeated failed delivery or unauthorized return claims. If we cancel your order after you have already completed payment, we will process a full refund back to your original payment method in full compliance with our stated policies.

3. Payment Terms

All payments for orders placed on our platform must be completed via the secure, approved payment methods that are explicitly displayed on our checkout page. We do not accept payments via bank transfer, cash on delivery, or any other payment method that is not pre-approved and listed on our checkout interface. By submitting a payment for your order, you confirm that you are the legal authorized holder of the payment card or account you are using, and that you have full authority to complete the transaction.

All payment transactions are processed through end-to-end encrypted, PCI DSS compliant secure payment gateways, and we never store full sensitive payment card details on our internal servers, to minimize the risk of payment data exposure. We reserve the right to run identity verification checks on orders above €150, to prevent fraudulent chargeback claims and protect both our customers and our business from financial harm. In the event that your payment is declined for any reason during checkout, you may contact our support team via our telephone line +52 55 3624 3725 for assistance troubleshooting the issue, though we are not responsible for any transaction failure caused by your issuing bank’s anti-fraud rules or insufficient available funds in your payment account.

You agree that you will not initiate any unauthorized chargeback claims against us for completed, fulfilled orders without first reaching out to our support team to resolve any issues you may have with your order. Unauthorized chargebacks filed without prior communication with our customer service team will result in immediate permanent restriction of your user account, and we reserve the right to pursue all available legal remedies to recover the full value of the order, any associated administrative fees, and legal costs resulting from the improper chargeback claim.

4. User Conduct and Prohibited Activities

When you access our website, you agree that you will not:

Use our platform for any unlawful, illegal, or fraudulent purpose, or to submit any false, misleading, or inaccurate personal data when creating an account or placing an order.
Attempt to hack, overload, disrupt, or perform any penetration testing on the servers, backend systems, or website infrastructure that powers www.simplifikhoc.com, or distribute any malicious software, virus, or harmful code to our platform.
Copy, reproduce, distribute, publicly display, or resell any content from our website – including product photography, scent formula descriptions, brand copy, and original design work – for commercial purposes without our explicit written prior consent. All intellectual property rights across all content on our platform remain the exclusive property of SIMPLIFIK AD HOC, SA DE CV, and no license is granted to you to reuse any of this content without our formal approval.
Harass, abuse, threaten, or harm our customer support team representatives, post false malicious reviews or defamatory content about our brand and products, or impersonate any other user, employee, or authorized representative of our company.
Use automated scraping tools, crawlers, bots, or similar automated technologies to access, extract, or harvest data from our website for any reason, without our explicit written prior permission.
Place bulk fraudulent orders, or engage in activities that disrupt our normal business operations, drain our product stock intended for regular retail customers, or impose an unreasonable disproportionate burden on our website infrastructure.

We reserve the right to fully cooperate with any law enforcement investigation or official court order requesting information about users who are found to have engaged in prohibited activities on our platform.

5. Return, Refund and Shipping Term Compliance

All returns, refund requests, and shipping related services on our platform are governed strictly by our publicly posted standalone Refund and Returns Policy and Shipping Policy, which are fully incorporated into and form an integral part of these Terms of Service. You explicitly acknowledge that you have read and understood our core no-standalone-refund rule, and that no full or partial refund will be issued to your original payment method unless you return the corresponding physical product back to our designated return warehouse, and the returned item passes our official quality inspection step. You also agree to comply with all requirements outlined in our Shipping Policy, including providing an accurate, complete shipping address at checkout, and collecting your parcel from the designated courier location within the 14-day storage window if you miss the initial delivery attempt.

In the event of any dispute related to your order, you agree that your sole and exclusive remedies are limited to the replacement options, store credit, or exceptional refund arrangements explicitly outlined in our Refund and Returns Policy, and you will not pursue any other forms of compensation, including claims for indirect, incidental, or consequential damages related to your order, to the maximum extent permitted by applicable law.

6. Limitation of Liability and Dispute Resolution

To the fullest extent permitted by all applicable local, national, and international laws, SIMPLIFIK AD HOC, SA DE CV shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of our website or the products you purchase from our platform, including but not limited to lost profits, lost revenue, data loss, or personal discomfort that is not directly caused by our proven gross negligence. Our total aggregate maximum liability for any and all claims related to your order, regardless of the legal theory the claim is based on, is strictly limited to the total purchase amount you paid for the specific order that the claim is tied to.

All disputes, claims, or disagreements arising out of or related to these Terms of Service, your use of our website, or any product purchase from our platform shall first be resolved through good faith, informal direct negotiation. If the dispute cannot be resolved amicably within 30 calendar days after you submit your formal claim notification to our team, the dispute shall be submitted to the exclusive jurisdiction of the courts located in Mexico City, Mexico. These Terms of Service shall be governed by and interpreted in accordance with the laws of the United Mexican States, without regard to its conflict of law rules.

7. Policy Modifications and Termination

We retain the full right to update, modify, or revise the clauses within these Terms of Service at any time. When we make material changes to these Terms, we will post the revised updated version on this Terms of Service page of our www.simplifikhoc.com website, update the effective date posted at the top of the document, and display a prominent pop-up notification on our homepage to inform all users of the upcoming changes at least 15 calendar days before the revised terms go into effect. Your continued use of our website, placing new orders, or accessing your existing user account after the effective date of the revised Terms will constitute your full acceptance of all updated clauses in the modified Terms of Service.

We also reserve the right to terminate your access to our entire e-commerce platform at any time, for any reason, with or without prior notice, if we determine you have violated any clause outlined in these Terms. All provisions of these Terms that by their nature should survive account termination or platform access suspension will remain in full force and effect permanently after termination, including all clauses related to intellectual property rights, limitation of liability, dispute resolution, and payment obligation terms.

8. Contact Information

If you have any questions, concerns, or inquiries regarding these Terms of Service, you may reach out to our designated legal and customer support team using the following official contact channels:

‌Company Name‌: SIMPLIFIK AD HOC, SA DE CV
‌Physical Address‌: Leonardo Da Vinci 218, Apartamento 103, Colonia Nonoalco, Alcaldía Benito Juárez, Ciudad de México, C.P. 03700, México
‌Contact Email‌: [email protected]
‌Contact Telephone Number‌: +52 55 3624 3725